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Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings.
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• The player retained the option to reopen the complaint in the future if they wished to resume communication.
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The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. At Casino Caspero Deutschland, we believe in rewarding our players from the very beginning.
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Enjoy slots, blackjack, and roulette for free, while aiming for big cash prizes. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
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However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.

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The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. Consequently, the complaint was marked as “unresolved,” and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. More information about which bonuses are available in your region can be found in the ‘Bonuses’ section of this review. Please note that some of these may only be available to players from selected countries.

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• Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance.
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Any additional hold-ups may be down to your casino site operator, payment gateway, or an intermediary. Caspero Casino makes sure that deposits are safe and hidden from prying eyes. Skrill, Neteller and Zimpler are only a few instances of the payment services supported. Only payment methods that are totally secure and legal can be used at a regulated internet casino.
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The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
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